Cookie Policy
This Cookie Policy (“Policy”) explains how our online gaming platform uses cookies and similar tracking technologies to enhance your experience, secure your account, and provide personalised gaming services. We are committed to transparency regarding our data collection practices and your rights as a player in Canada. Last updated: January 18, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device that allow our platform to recognise you during subsequent visits. They contain information about your browsing behaviour, preferences, and gaming activity. Beyond traditional cookies, we also utilise similar technologies including web beacons, pixels, local storage, and session identifiers to track user interactions and optimise service delivery.
When you access our casino platform, these technologies work together to create a seamless gaming experience. They enable us to remember your login credentials, maintain your session, process transactions securely, and understand how you interact with our games and features. Understanding these technologies helps you make informed decisions about your privacy settings.
2. Types of Cookies We Use
Our platform employs various categories of cookies, each serving specific functions to improve your gaming experience and platform security. The following table provides a comprehensive overview of the cookie types we utilise:
| Cookie Type | Purpose | Duration | Necessity |
|---|---|---|---|
| Essential/Necessary Cookies | Enable account authentication, session management, fraud prevention, and secure payment processing. These cookies are fundamental to platform functionality. | Session or 1-2 years | Essential |
| Functional Cookies | Remember your preferences, language selection, currency choice, and custom gaming settings to personalise your experience across visits. | 1-2 years | Non-essential |
| Analytical Cookies | Track user behaviour, gameplay patterns, page performance, and platform usage statistics to help us improve services and identify technical issues. | 1-2 years | Non-essential |
| Marketing/Advertising Cookies | Enable targeted promotional content, measure campaign effectiveness, track conversion rates, and deliver personalised advertisements based on gaming interests. | 1-2 years | Non-essential |
| Third-Party Cookies | Set by external partners including payment processors, analytics providers, and advertising networks to facilitate services and measure marketing performance. | Variable | Non-essential |
3. Legal Basis for Cookie Usage in Canada
Our use of cookies complies with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws. We operate under explicit consent for non-essential cookies, collected through our cookie banner when you first visit our platform.
Essential cookies are deployed based on contractual necessity—they are required to provide the gaming services you have requested. Functional and analytical cookies are used with your informed consent, which you can withdraw at any time through your account settings. Marketing cookies likewise require your prior consent before implementation. Our compliance framework ensures that Canadian players maintain control over their personal information while enjoying uninterrupted access to gaming features.
4. Third-Party Partners and Cookie Sharing
We partner with external service providers who may set their own cookies on our platform. These partners include:
- Payment processors and financial institutions for secure transaction handling
- Analytics platforms such as Google Analytics to measure user engagement and platform performance
- Advertising networks for targeted promotional campaigns and remarketing initiatives
- Live chat and customer support providers to offer real-time assistance
- Game developers and software providers who integrate gaming content and functionality
- Responsible gaming and age verification services to ensure regulatory compliance
These third parties operate under data processing agreements that require them to handle your information securely and use cookies only for specified purposes. You can view the privacy policies of these partners through links provided in our main Privacy Policy. We do not sell your personal data to third parties for their independent marketing purposes.
5. Your Cookie Preferences and Consent Management
When you visit our platform for the first time, a cookie consent banner appears allowing you to accept or customise your cookie settings. You have granular control over different cookie categories:
- Accept all cookies to enable all tracking and personalisation features
- Reject all non-essential cookies to limit data collection to necessary functions only
- Customise your preferences by cookie category to select which technologies you authorise
- Change your preferences at any time through the Settings menu without penalty or service disruption
- Withdraw consent for marketing cookies independently from analytical cookies
- Request that specific cookies be deleted from your device immediately
Your preferences are saved as a functional cookie, ensuring your settings persist across sessions. You can modify or revoke consent at any time without justification. If you reject all non-essential cookies, you will still access all gaming features without degraded performance.
6. How to Control and Delete Cookies
Most web browsers allow you to control cookies through settings. Instructions for managing cookies vary by browser:
- Google Chrome: Select Settings → Privacy and Security → Cookies and other site data. Choose to block all cookies, allow all cookies, or customise site permissions.
- Mozilla Firefox: Go to Options → Privacy & Security → Cookies and Site Data section. Select your preferred cookie handling option or manage exceptions.
- Safari: Open Preferences → Privacy tab. Choose cookie settings under “Cookies and website data” and select specific websites to manage.
- Microsoft Edge: Access Settings → Privacy, search, and services → Cookies and other site data. Configure tracking prevention level and manage site permissions.
- Opera: Navigate to Settings → Privacy → Cookies section. Control cookie acceptance and view stored cookies by website.
You can also use your operating system settings on mobile devices to limit cookie tracking. Additionally, you may utilise Do Not Track browser settings, though our platform may still use essential cookies to function properly. Clearing browser history and cache will delete locally stored cookies, though this action also removes other website data.
7. Impact of Cookie Rejection on Service Access
Rejecting essential cookies will prevent normal platform functionality, including account login, payment processing, and game access. We recommend maintaining essential cookies enabled to ensure uninterrupted gaming services.
Declining non-essential cookies will not restrict your access to games or account features. However, you may experience less personalised recommendations, reduced performance optimisation, and inability to see targeted promotions. The platform will function normally in all material respects. If you reject marketing cookies, you will still receive legitimate business communications such as account security alerts and regulatory notifications, but not promotional material.
8. Updates to This Cookie Policy and Your Rights
We reserve the right to update this Cookie Policy to reflect changes in technology, legal requirements, or our practices. Material changes will be notified through email or prominent platform notices, with a 30-day implementation period. Your continued platform use constitutes acceptance of updated terms.
As a player in Canada, you have rights regarding cookies and personal data used in their collection. You may request access to all cookies and associated data, obtain information about their purposes and recipients, and demand deletion of non-essential tracking cookies. You can lodge complaints with Canadian privacy authorities regarding our cookie practices. For requests or concerns, contact our Privacy Officer through the Help section. We commit to responding within 30 days of any legitimate data request in accordance with applicable Canadian privacy legislation.